An Examination of In-Service Training Attitudes and Job Satisfaction Levels of Employees in Healthcare Institutions: A Public Hospital Case

Abstract

The quality of service delivery in healthcare institutions is largely associated with employees’ professional competence and their attitudes toward the institution. The attitudes of healthcare personnel working in public hospitals toward in-service training reflect their openness to professional development, willingness to follow innovations, and motivation for self-improvement. These training programs not only enhance professional competence but also have a direct impact on employees’ levels of job satisfaction. Developing a positive attitude toward in-service training among healthcare workers is a significant factor that may contribute to increased job satisfaction. While job satisfaction refers to an individual’s positive attitude toward their job, job dissatisfaction represents the opposite. In this study, differences in in-service training attitudes and job satisfaction levels of employees working in healthcare institutions were examined. The aim is to enhance job satisfaction by fostering positive attitudes toward in-service training within healthcare institutions. The research was conducted on 500 healthcare professionals working in a public hospital in Istanbul. The study adopts a quantitative research design. As data collection tools, an in-service training scale and a job satisfaction scale were utilized.